There was a long line that formed on the outside of the building. SOME people were practicing social distancing. The inside of the store was worse than the outside. The line forming in the direction of the back of the store. However those cashiers and the door greeter was excellent. The cashiers keep the line moving at a rapid pace. The door greeter was pleasant and getting people in and out quickly. Thank you Michaels for a pleasant visit. A++ customer service

The employees are very friendly helpful.This location has great deals.Well organized, clean.They have activities for adults and kids.Plenty of parking spaces available.

Didnt have what I wanted & normally use. I bought a different brand this time. Cashier was nice, but one of the girls out on the floor was a little on the rude side. I had a handheld basket sitting on the floor with my products in it as I was comparing colors & texture. My car keys & wallet was laying on the floor right next to it. An employee with a shopping cart watched as I was trying to get out of her way but she just walked on thru with her cart, nearly running over my keys, wallet & hands. She never bothered to say excuse me. Then a customer asked her where something was & the girl didnt act like she wanted to help the customer. She got on the walkie to ask the location but was just not as pleasant as she shouldve been, especially since the lady was very polite in asking for her help. I work in customer service myself, I understand being busy or having a bad moment or day. We just have to grin & bear it, fake that smile & happiness til time to clock out. Do the best you can no matter what. Make the customer happy.

Great selection of seasonal merchandise. Use the app for coupons and the rewards program for the best benefits!

Found what we were looking for. Seed Beads, Clasp, Dotted/Bullet Journal, bracelet thread, and many more future project ideas. The Holly Springs store is small Michaels store and most things., but not everything. Worth a visit to fuel those crafting ideas from Flowers, to Planners, to Jewelry, to Paint, Yarn, Patterns, stencils and templates. I think you find what you need.

Loved this store! Neat. Clean. Plenty of Christmas and Fall decor. Limited Halloween stuff.

Found everything we needed for holiday decorating. Service was very efficient despite being very busy.

A variety of Christmas decor availableThe store smelled like cinnamon and Christmas cheer. I was looking for flowers and I found what I was looking for and it was 40% off. Whoo hoo! The staff was also helpful.

Over-priced and to be the Christmas season they did not have enough cashiers. An incredibly long wait in line.

Used to be my favorite place, especially with my granddaughter finding new projects. Associates the day I visited were extremely rude and not helpful. Not sure of the reason but itll make want of going back a little more hesitant.

Everyone is polite and very helpful. If they dont have something you need, they will order it for you.

Good variety of products, reasonably priced. Lots of good clearances.

They always have what Im looking for and have great prices!

They have the stuff.good luck tracking someone down to help you find it, but its in there

Nice selection of yarn but limited knitting needle selection

Love, love, love Michaels. Great selection, good prices, great customer rewards, teacher discount, whats not to love?!

Fun place with a lot of different crafts.

Has a good range of what a craft person needs for their next project, though Id suggest trying dollar stores for what you need, and going here second, for the prices are a bit high for the product.

Has everything I needed and pleasant staff.

My wife made give thisa 5 star rating.

Good prices. Quick service

Great place to get art supplies and ideas for projects.

I bought quite a bit this shopping trip because there were lots of good coupons. They had everything I wanted. This is one of my favorite places to shop.

Huge inventory. Good prices.

Large selection of arts and crafts items. Easy parking. This location in particular is in the middle of a very nice shopping center. FYI get your coupons together before you go!

Its my go-to arts and crafts store

I do not shop at Michaels that often but found what I needed.

Im in an art class, and this place is awesome! I always find what I need, whether that be material for sewing or pencils for drawing or acrylics for painting. Its really easy to find everything I need, since the place is so organized

I am a vendor here.The staff work really hard to help each and every customer and to keep the shelves stocked.Just a great atmosphere. Love it.

Clean and neat. I got a cute kitchen sign there!

It has most all the crafty things I am looking for.

They have everything for crafting

Great prices!

This particular store is a bit small, but the staff is always very friendly and helpful. Given the size of the store, sometimes you cant find the basics. Make sure to bring your coupons and save some serious cash!!

This place is awesome. There is so much stuff. Every isle Im like, hey look at this.

Love this place, the best of everything here !!!

Always something to be found. Crafts, baskets, Christmas decorations, frames. Great app with good coupons. Lots of gift cards also!

Great place to get lost in ideas. My sister loved shopping at a location in VA, and I now see why.

I enjoy shopping here.

Clean and well stocked location

The staff at this store is so great - very helpful & pleasant!

Clean & nice employees

Very nice employees, clean store, and good sales. Some items are on the pricer side though.

Great product selection.

I had to stop in to get a threading needle and red thread. There was a very helpful assistant who could tell I looked clueless, as I dont go to craft stores often. He saw me, and flagged me down from a distance. Very helpful and showed me exactly what I needed. Also picked up a home decoration that my fiance loved. Checkout team was working hard and got all the patrons out quick. Great job!

Store seems low on stock, some shelves bare. Service set up to address COVID-19 restrictions.

I feel that ACMoore has better selection of crafts

Clean and nice helpful employees

Great craft store. Paint section needs more products though.

Foam for padding was a very small selection, no big pieces, and no fabric by the yard.

So many different crafts and fun stuff to buy and make I love this store!

Love this store specifically for the employees! Friendly and helpful!

The smell of cinnamon drew us in from the sideqalk and we wandered around for an hour looking for a gift. We found some great looking gifts!

They have all sorts of interesting craft things for sale!

This is where I go for all my crafting needs.

Kind and helpful staff every time I go there

No customer service in the store and only one register open. I had something that I wanted to buy, but I put it back and left the store.

Visited store for yarn and very disappointed with poor selection and lots of empty bins

I used pay on line and pick up in store. The process was super easy!

Very good. Good prices

Great selection of frames at reasonable prices.

Had what I needed and saved money

Great discounts today. Clean, organized, helpful.

I love this place, so much to look at. There is something for everyone there.

Great selection of Yarns!

I really like this store as a whole! Occasionally, you find the one employee who should not be customer facing. That and the exorbitant custom framing pricing is whats keeping it from five stars. All other facets of the store are great. Typically, we can find what were looking for without much problem. Layout stays pretty consistent for easy in/ easy out shopping.

Its like there are no other craft projects but scrap booking and jewelry making. The Michaels of today is boring.

Section has gone downhill. Store could use a good cleaning.

Great store for crafts items and many other things. Clean and well organized

Love this store. They had a great variety of craft supplies and I got really inspired walking around in there.

Michaels is kinda like Chick-fil-A; they always have great staff who are ready and willing to help you. Keep up the great work guys/gals.

Love it.

Poor in store merchandise and poor customer service

Holly Springs store has the most helpful friendly folks!!

Why is there always 40% off coupons? They should just automatically give 40%off to save time. But overall a good, clean, and fun place

Love that I can get whatever I need here. But hate the coupon/sale game they play... would be nice if they just reduced prices

What a great experience buying a vehicle. Best customer service seen to date.

They are so nice in this store always trying to help me get the best deal with my coupons. I wish there were more people on the floor to help customers but they are helpful at the register.

Great place to fine stuff for crafts

Great selection and reasonable prices (especially in conjunction with their generous coupons).

Very nice and friendly people

Good selection of cricut supplies

They have everything pretty much for anything craft related. If you have the skills they have it. Their staff is friendly and the place is clean.

Clean and well organized with friendly staff. I had two online pickup orders and the pickup desk in the back of the store was quick and efficient.

Found some items online that stated available in store but when I arrived they were not in store

The store has a large variety of crafting supplies. I attended a Michaels great pumpkin event and it was awesome. Very clean store and the associates were helpful.

I love this Michaels!! The people that work there are always so helpful and kind!! Theyre also very knowledgeable about their merchandise. Anytime I have questions they are always ready to help.

Love Michaels for my arts and crafts supplies

Great Michaels in Holly Springs. Not too busy which makes it easy to shop in

On the smaller side from other Michaels that Ive been in. Other than that, pretty good selection still. The younger cashiers could use some customer service training. One coming off shift literally told the one coming on shift, Youre about to hate your life. Im sorry that customers buying things in your store for Christmas is such a burden on you.

IF you need a craft store this is the place to go, there is alot of diffrent things from pillows, to pots they have you covered

The archaic return policies of this store remind me why Amazon is taking over the world.. Also there are never enough check out average wait time is over 6 minutes I have found... Much of the reason I go to brick and mortar anymore is to be able to ask some basic questions of the people that work there.. At this store there was never anybody walking around and if so they have no knowledge of the inventory

Best art supplies store ever

Found what we were looking for....prices on high side....low priced hobby is rarity nowadays

Lots of seasonal decorations, and general crafts an d picture frames.

I always love Michsels! They have great sales and the staff is helpful!

Staff was extremely helpful finding the right items I needed. Every store is different and it would have taken me forever to find where certain items were. Store was very clean and the employees were very polite.

Full of incredible discounts on the weekends. Weve become addicted to this store. Their staff were very helpful as well.

Absolutely love this place. I just wish they had a larger yarn selection like the other locations.

I would normally have given a higher rating to this store however a recent shopping experience has pulled my view of the store. It is full of crafts and decorations. The employee who waited on me was one step above incompetent. She was less then friendly and crammed many items into a bag sized for one item.