I have purchased 2 umbrellas along with a few other items in the past. One of my orders I did not noticed that the umbrella I ordered would take longer due to high demand. It was clearly stated before ordering but I over looked it. I got in touch with customer service and they were able to help expedite my order to get delivered to me before we left on vacation . People, please read all the information about shipping before ordering. I will and continue to order from them.
Ordered a beach chair for a gift. I did not receive a confirmation so I wasnt sure the order was received. I didnt want to buy from somewhere else until I was sure about the order. It took awhile to reach someone but I finally did with a lot of effort. The service rep could not find the order in their system. I purchased the same chair from another company. Upon returning from vacation a package was on my front porch. Guess what the chair had unexpectedly arrived. I have left messages and made many calls for customer support. So far I have not reach anyone. Its like no one is there. Based on their store front they appear to be a small online company with a small staff. I would not recommend this company to anyone.
Absolutely the WORST customer service I have ever seen. They sent me an item without my street address(?). Promised to send me the tracking number for a replacement. Didnt send it until I asked. Item still not shipped. Save your time and money and shop elsewhere.
Ordered a set of beach chairs and umbrella, were allegedly in stock and was to ship the next day -12 days and 2 emails latter still no response but they charged my credit card the day the order was placed and accepted the payment quickly!
THE WORST online shopping experience EVER. I placed an order for a beach chair in August. Never received any shipping confirmation. Contacted the company twice - no reply. Received the WRONG chair in September. Called the company 4 times - you cannot get through to a live person....left 4 voicemail messages...no reply. Emailed the company 4 times and filed a return authorization...no reply. I guess Im stuck with the wrong chair now. They have a nice website, but unfortunately, NO CUSTOMER SERVICE whatsoever to back it up. Would give them zero stars if I could. Be forewarned youre just dealing with a web storefront for Chinese imports.
Awesome company. I like the variety of products and fast shipping. Lots of good proces and deals too!
I ordered a couple of their umbrellas and never received a tracking number. I have called at least 5 times and left 2 messages. Absolutely terrible customer service. I wished I had looked at the online reviews before placing my order.
The greatest place for beach gear