I ordered a 2020 Jazz Fest poster over a month ago. Still no poster and ZERO response to my two email inquiries into the status of my order. Communication would be nice. Your phone message says posters are sent out right away. This has not been my experience. Ive tried calling and your phone system does not allow messages to be left. After a few seconds when I thought I was leaving a message, the system will say invalid entry. I tried it several times from two different phones.

My dad bought a poster from them and it fell off the wall and broke and damaged his floor. The hanger system they used was pathetic given the weight of the frame. No response from the seller. We will work with NOJF folks to ensure these people are dropped. Do not buy from them.

While I enjoy Jazzfest and the posters as I purchase one every year. Today I called to check a status of an order and the lady who answered (I believe she said her name was Molly) was anything but nice. She started raising here voice at me and made me feel uncomfortable for purchasing it through the website. This is supposed to be a customer service line and she did anything but help the customer. If this is the level of help that you get for helping support local businesses then things need to be reevaluated especially the employees about the way they speak to people. I have had great experience with the whole outfit of Jazzfest of the past years but today was definitely change of pace fom what I have encountered over the years and has put a sour taste in my mouth.

Kudos to them orchestrating an art piece for many to have in their homes but, and Ill make this short: the frame is cheap AF, the packagings bubble wrap had tape on it that adhered to the back of the piece, the delivery service left it on the side of my house in wet grass on a rainy day and the heat loosened the adhesive for the back brown paper covering.I dont consider them a scam just shoddy work. They banked on the 50 year jazzfest poster, just wish they would have delivered higher quality.

No customer service. They have my money but didn’t ship me anything. I can’t pick up at store, can’t speak to anyone, and emails just string me along. Seems like I a scam.

Poor customer service. Website asks customers to contact them if order isnt received by end of June and when you contact them, they never respond. Previously had normal experiences with them.

Cool place