Urban Air Trampoline and Adventure Park

Went this past weekend. Took my two oldest nephews and my small niece. Place is really nice ! However, in the rock climbing area. Parents make sure you’re there with your little ones, a lot of the older kids were cutting in front of the smaller kids waiting their turn in line and were let in, totally disregarding those that were waiting their turn. So stand there to defend your place in line. Not only that! WHY ARE CHILDREN UNCHAINING OTHER CHILDREN FROM ROPES AND HARNESSES ? one of these small kids even tried to unchain my 4 year old niece from the rock climbing I said no ! This same small girl went to the other punching bag climbing station and chained herself and started climbing. She was no more than 6. The guy was not paying attention and he was the only one stationed there. A lot of kids were doing it so I guess it is allowed by the company. Concession stand wait was 40+ minutes wait. This is not ideal when you only have two hours to play. We just left and ate elsewhere. Lastly, They have these massage chair when I tapped my card to use the machine It started processing.... And processing.... then finally error sign pops up and never went away. I got up and let it go. I did notice a few other massage chairs had the same message so I’m pretty sure others had this problem. Then they had the nerve to charge me the $4.00 for no service !!! I would be leery about using those massage chairs.

Alot to do and very clean

I visited Urban air on 11-15-2020 . When I say IVE NEVER been to a place with employees they have. They were BEYOND amazing my 1 year old was running around the desk they were giving him balls to play and he would play with the workers it was just all Love. It was just so inviting from the time I walked in I would suggest EVERYONE go to this specific location. And it’s things to do for every age group including adults

My nephew loves going Urban Air. The employees and their manager (Ashley) are helpful and courteous. We appreciate all their effort to keep the park a clean, pleasant environment for the little kiddos.Be aware, some of the negative comments directed at the manager in these reviews are being made by parents of teenage employees (upset when they didn’t get their way or upset about being held accountable).

Amazing time

LOVE urbain air. Such a family friendly place. The staff are amazing and keep the place really clean and hygienic! The Cafe has a ton of selections at reasonable prices!!!! The general manager Ashley of the Hamilton Ohio location is AWESOME and very friendly. My kids love the rock wall and parkour courses!!! We visit frequently as members and every visit has been GREAT!!!!

The manager let us stay WELL beyond our allotted time due to COVID policies but we had bought the most expensive package and she was being WAY too nice to us. She’s very understanding and is committed to making customers happy so she makes it well worth a visit alone. On top of that, my child had so much fun she didn’t want to leave. If you plan to visit more than once, just buy the membership. It’s wicked cheap and well worth it. I love this place and visit more often than I probably should.

Staff was kind, place was clean.Different levels of attractions according to the childs size is confusing for the younger kids, my grandson is almost 5.Priced too high for a birthday party

My daughter and her friends had a lot of fun! They have more things to do than other places. Ashley the GM and the staff were very helpful with the kids and showing them around. We had questions about birthday parties and Ashley explained everything in detail. Highly recommend!

Great place to take the family! Staff is very friendly and the manager (Ashley) is amazing! The staff is always working hard to keep the guests happy and the place clean.

We had lots of fun. Great value for what we paid. Will definitely return!

What an amazing place! We all had a fantastic time and will definitely be back. The staff were amazing and the place was so clean. Great day out with the family.

I had party for my son enjoyed ever part!!! But young staff was very rude kept counting down the time we had for the room and didn’t help clean up!!!! Would still come back.

Family friendly environment. Park is always nice and clean. Our kids love it. Always asking to go back with their friends

VERY clean, friendly, reasonably priced and fun. Both kids loved it!!

Took my 5 year old for her birthday & we all had so much fun! For all ages! Clean and all the employees are so friendly ! We will be back !

AMAZING! Loved this place! Had So much fun with my friends and my family. We will DEFINITELY be returning soon!

Ashley, the General Manager or this location, was INCREDIBLE. She helped us understand pricing, gave us the details for a good deal and showed incredible customer service. We will DEFINITELY be back!

Absolutely fantastic. If I could give this place 6 stars I would. Ashley, Brittany, Rohan, Danielle, Keily, everyone was so helpful and accommodating. I brought my 3 year old daughter, my 14 year old sister, and my wife. We all had A blast!!! We will definitely be back again SOON! everything was very clean, the staff was friendly and very funny, and the cotton candy ICEE was out of this world. Thank you!!!!!

GM so good, left and had to come back to employment!!!

I recommend this place to anyone wanting to do something fun! It’s for all ages.

Went there for the first time everything went great we took bathroom breaks we went on trampolines staff were very nice

This place is a joke!! Upon entering we were told that It’s 25.99 plus tax for the “ultimate pass” which I purchased for 3 children (came up to $89.99).We got there at 11:30am and was told at 1pm if it wasn’t at capacity the kids could go to the cashier and get another wristband to keep playing bcuz there are 2hr time slots .... ok... at 1pm the kids went to get new wristbands and were turned away ... I asked what’s the reason when it’s literally only 24 ppl in the building (I counted) and the same lady who told us we could get new wristbands said “o I’m sorry that’s only during the week days because there are birthday parties during the weekend” what!!!!!! I respectfully reminded her of what she told us and then told her she should honor it because I would’ve never agreed to pay what I paid and also purchased food & drinks had I known my children would only be allowed to play for 1.5hrs. She then gave me the supervisor telephone number because she was late getting to work and wasn’t there yet. I called her and she was very rude over the phone and told me my kids could play a extra 15mins and then had to leave. She said it didn’t matter what the cashier said because “she’s new”...... I’m so mad right now!!!!!!!!! I will NEVER go there again, they won’t get another dime out of me!

If I could give zero stars I would. The manager was VERY RUDE and unprofessional. They cancled our memberships and tried to cancle our party 3 days prior to the date. And still charged us for the membership that they no longer offer we were told we could upgrade to a room if one was available and then I was informed that they were going to charge us and we would have to set the tables and everything up ourselves. We were told 2 pizzas came with the party and now that we are here we are told they do not and got charged extra.we will never be ba k here

My favorite attraction is the Pro Zone. You can bounce super high.

Sloane Ladehoff, and the rest of the team over at Urban Air Trampoline in Hamilton, Oh is the best when it comes to helping disadvantaged communities. Thanks for all the help!

Great place to bring kids during winter months and those extra hot days!!!

Amazing place GM is amazing and it was the best jump place Ive ever been

This place is crazy is not a good place to work or to go to.The GM Ashley Mills is rude and gives dirt looks never looks happy. Hamilton Urban Air

First my son had a blast! Which most important part.. We visit all the local kid spots, somethings I noticed. Lots of extra staff standing around but not helping the kitchen line was really long and staff was confused on prices refills ect, my food came out bit burnt and small servings compared to cost! Party rooms look awesome and I enjoy all the tvs for adults we will give it few months to work out new business kinks and than try again!

Kids had fun staff rude and impatient towards closing.

So Much fun!!! We LOVE this place!!!

A fun place with plenty of attractions to keep your family entertained! I appreciate that they give back to the community.

The manager here named Ashley is amazing!

Saw the door, looks fresh af

We really enjoy ourselves

Great customer service, very fun place they welcome all ages and all sizes i love that ️

Worse experience ever, the manager was very unprofessional and rude. I will never visit this location with my children again

I visited the location in Hamilton (45011). Worse experience ever. Rude employees. They have no respect for others. I watched various staff yell and degrade kids the entire night. When going to the manager with my concerns, she said her staff were over-worked. Continued to tell me, she was busy and needed to clean this place (at closing time) and even she was yelling at her employees. Manager could care less about valid concerns I had. She went as far as to walk away from me as I was speaking to her and rolled her eyes. Will not be returning to this place. After paying $40 (for myself and one child) we were told seveal times an area was closed or suggested not to wait to go thru an area. Employees told kids they couldnt slide down the slide for no reason at all. After going up to do the ropes and coming back down, the door was shut and locked (from the outside) requiring me to call for help. No organization or structure. Some of the older kids where running wild knocking over little kids.

Haven’t been here buh it looks fyee, subscribe to ouno on the YT jih

They dont answer there phones, they hang up on you, they charge you $2.50 for socks whether your 1 years old or an adult that doesnt even plan on participating and even if you have your own socks. This place wont last long.

Had a blast with Honeybun for Her birthday will be going again!

This a great and fun place for the family! Friendly workers and a giving company that shares with the community!

Awesome place

This place is AWESOME and the staff is super friendly!!! Its a must go at least once if not more! Thanks Urban Air for a supper awesome time!

Always have a great time. The staff are SUPER helpful. Always a clean environment. My kids FAVORITE PLACE