Absolutely a top notch experience. The property is pristine and the service immaculate. Make sure to go the the lobby bar and visit Aaron and Julie they are both consummate professionals. Will make you phenomenal cocktails and have great food suggestions. Great views of both sunrise and sunset. This beach is incredible!

This is absolutely one of the nicest resorts Ive ever stayed in. I honestly do not have a single complaint. From an easy check in to the polite and courteous staff, this place is amazing. If youre a turtle lover they roam the sand dunes. Theres an unbelievable bourbon bar. The food is spectacular. Try the Sushi!

If anybody out there is looking for good deals for hotels browse through ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ booked a hotel room on there and they had the absolute best rates worldwide!Absolutely a top notch experience. The property is pristine and the service immaculate. Make sure to go the the lobby bar and visit Aaron and Julie they are both consummate professionals. Will make you phenomenal cocktails and have great food suggestions. Great views of both sunrise and sunset. This beach is incredible!

From beginning to end was a great experience. From Perry giving us just the right bike to ride on the amazing trails to Lauren and Brittany at the spa. It was a celebration for my 60th birthday. Thanks for great memories! Even the first night when all the power was out on the island... your staff was so kind and kept us informed. Thanks again!

Allison Douglas........YOU ARE AMAZING! You wore so many hats for us and you did an outstanding job in every role you. From the moment i told you I wanted to plan my best friends wedding at the Ritz to Monday when we left, it was a magical experience and we owe it mostly to you! I cant thank you enough for everything you did. You and Donna were such a pleasure to work with and I look forward to sending more weddings there in the future. Thank you Allison you really are amazing! Anyone thinking of having an event or wedding at the RITZ you will not be disappointed. They truly will make it a beautiful wedding.

We really enjoyed our stay at the Ritz-Carlton. The service and atmosphere was great. We enjoyed the several restaurants on the property, especially The Lobby Bar and their Smoked Old Fashioned. The Surf and Turf Sushi was perfect! Make sure you are there for First Call...With beautiful beach views, golf and spa, you cant go wrong staying at the Ritz.

The beach is nice and the staff is friendly, but the rest is not the best. I would not visit this hotel again. The resort and parking fees werent the only thing to leave a bad taste in our mouth. The food at this hotel is simply not good. The two elevators for one tower had long lines. The rooms are really starting to show their age. I would look elsewhere for a vacation.

Its the Ritz so you expect great service and this location does not disappoint. The hotel itself is beautifully appointed. Large windows show off lush gardens and the beach beyond, wide comfortable hallways invite lounging and conversation and the lobby sushi bar is a nightly treat, yet, the rooms leave something to be desired. Dated is the best way to describe my room (707). The beds could use an update, so too with the furniture. The bathroom is pure marble luxury with great shower pressure and separate toilet room. The best room feature has to be the balcony. This one overlooks the beach and the hotel grounds offering the perfect perch for sunrises and sunsets.

This place is fantastic! Beach is beautiful, as is the pool, and the service all round is incredible! Special shout out to Steve at the pool bar... great guy! Can’t wait to come back next year, and every year after that. Oh, and the fine dining experience at Salt was 1st class.

Yup, it lives up to and probably exceeds its reputation. Great rooms, wow views, great outdoor and beach area. Jaw dropping ride into property with over grown Cyprus trees creating a canopy. Worth a night or two. BTW bring the weekend car, thats my secret tip.

Salt restaurant was a great culinary experience. Great for a special date. Have one of the original Marischino cherries featured in their delicious Manhattan cocktail.

Everything was excellent but the mattresses were way too soft.

If you just want to go and be treated to a wonderful beach trip without lugging groceries and cleaning up after yourself and eat wonderful food and drink, this is the place. Club level is awesome and worth it. Great dinner experience at Salt. Worth the money but make reservations ahead of time. We have been three years in a row. Rooms are very comfortable and all of the staff are exceptional. You will see a lot of the same faces as far as staff.

What a beautiful place, staff was so very nice. The food wasnt cheap but it was pretty good. I wish they had done more to help me make my anniversary more special. I understand we are in unique times but I feel they could have been more helpful. I tried calling prior to the day of my departure to make arrangements and then tried talking to them upon arrival.

Wonderful experience, Ritz-Carlton never failed, great location, beautiful view, awesome service. Thank you to Deandra aka Dee at the Front Desk, she has an amazing customer-service skills.

The Ritz Carlton Amelia Island is our favorite vacation spot. My husband and I got married here 4 years ago and we come back multiple times each year. Two weeks ago, we visited and it was our first trip since the pandemic. We had a phenomenal experience thanks to the awesome Marius Premac (Assistant Front Office Manager), the outstanding Antonio Davis (Front Desk Agent) and the terrific Shuntral (Guest Experience Agent). They provided the ultimate customer experience and we are so grateful. The safety precautions were outstanding, the service was spectacular, the food was fabulous, the rooms were clean and the staff was very attentive. We highly recommend this property.

The Ritz here is always great! They are busy dispite Covid. Sports Bar is closed because of Covid, but they have compensated. They now serve the majority of the Sports Bar menu on the beautiful patio area and the casual food is great! Service was outstanding and valet parking is free allowing easy access. Of course youll pay a premium here, but it is worth it!

The service was outstanding, especially the club lounge staff. Impeccable. However, the property needs some love and care. The restaurant Salt was a huge disappointment. Ordered chef menu and the food was lacking taste/flavor. It was presented artfully but I would never order what we were served again.

Everyone and everything was beautiful. Night auditor Susan was just wonderful. Very professional. Awesome person. Every hotel needs a Susan like person working fir them. Thank you Susan. The two young ladies at check in were also great. The bellman Morris was very helpful. The valet parkers were just as great. All around terrific experiences.

I will not stay here again. We stayed for our honeymoon in Oct 2020 and the stay was going great. However, we got home to notice that they threw out our bag of laundry... we called and told them the situation and then 2 weeks later they finally told us they will not reimburse us for the clothes we lost (about $1,300 worth of clothes.) Overall, nice property, good food, nice walking distance to the beach, but HORRIBLE customer service. HEAD TO OMNI instead!

Received a spa treatment gift for my last birthday. Decided to use it for a massage at the spa there. Gary is a rockstar! Best massage Ive ever had probably. He totally focused on my stress areas and I left a much happier woman. The Ritz grounds are gorgeous as well.

Very disappointed. Unless you’re using points, avoid paying for this place, it’s not Ritz quality. We’ve had no hot water our entire stay, the pool isn’t heated and we get lip-service every time we get the ‘engineer’. (E.g. “there’s an issue w/ the boiler room and we will see a difference in 45 mins” and no improvement happens)The rooms are small, there’s no refrigerator for personal use and it has a bathtub shower. On top of that my wife’s sandals were invaded by ants at the hot tub. (That shouldnt happen at a Ritz)If you’re in the area, Sea Island is much nicer and comparably priced, as is the Ponte Vedra Inn and Club. The Omni down the beach is a much better value.

Flawless, from the moment we pulled into valet until the day we checked out. The service was amazing, housekeeping on point, bell services awesome, beach set up amazing, restaurants reservations and service on point. Coast restaurant menu delicious and the service was excellent our waiter Daniel was awesome. Coquina by the pool has delicious tacos and the service was on point. And Salt blind menu experience was out of this world and service was flawless. And the views and sunrises are unforgettable. Thank you guys for making our stay amazing.

Beautiful hotel. My room was spacious and had a great balcony overlooking the beach. Not inexpensive but you get what you pay for. Easy beach access. Range of on site restaurants. The Pub is informal and the lobby bar had very interesting drinks.

I stayed here for a conference and it was great experience. The customer service was top notch and the views were spectacular. It’s a lovely place for a beach getaway.

Im a frequent traveler and I stay with Marriott almost everywhere. Ive been so impressed with Ritz-Carlton on Amelia Island, and Ive stayed multiple times. I just finished a visit as I have breakfast this morning I think about the wonderful service from the staff there. Once again Im amazed how everyone remembers your name, the prompt service, and the attention to detail. Service, appreance, and detail is almost a thing of the past now, And I would truly recommend it to anyone looking.

Frank - kind, outgoing, good family manRobert - mr. clean, personable, love to talk golf with himCarolina - the kindness person you will meet, gentle soul who i can see demands greatness from her staff, we love her and so does LondonHeather - just a good human being, she knows her audience and serves accordingly, sarcastic, protects us and we love her Suzy - we love her to the moon and backChristina and Donna - dynamic duo who got us married 5 years ago and have been good friends since. They work tirelessly for their clients and it shows. They are funny, witty and professional at the same time.Because of these people and many more, my wife and I always look forward to our visits at the Ritz. We have been spoiled for 5 years and now that we have London, our 7 month old daughter, she now enjoys these spoils. Thank you for having employees that exude excellence but have a human quality that makes them special.

I travel a lot for work. Decided to splurge on my own time. What a disappointment. The balcony was nice. 1/4 of the hotel back was covered in scaffolding. The room furniture did not match at all. The crown molding was not matched to the ceiling. The bathroom ceiling had mold. Staff was nice enough. Beach was nice. Overall, not the Ritz experience I was hoping for.

Ok. We expect 5 star treatment at the Ritz. We arrived and checking was fabulous. Leaving that night though was not to great. Went to get our car and they totally forgot about us at valet. It was cold outside and we waited about 20 minutes. Had to ask two more people to get the car. The valet manager discovered what happened and was horrified. She treated us like the royal family. From then on she treated us my name and always had our car up top so we never had to wait. Any place can have problems and the key is how you handle them. She was a rock star. Turned a bad experience into a fabulous experience. Good hire Ritz. Will come back here again and again. Well worth it!

My stay at the Ritz Carlton, Amelia Island was a delight! I was there for a conference but thoroughly enjoyed my down time in the luxury of the Ritz. To relax, I took advantage of the many quiet seating areas to read, catch up on the latest news and lounge in the pool and spa. The Ritz staff was outstanding! Every employee I encountered was friendly and able to anticipate and take care of my every need. While I am not used to this level of luxury, I was made to feel very comfortable in the beautiful surroundings. I am impressed with the management in that every staff member was friendly and well trained. I intend to return to the conference next year and I can not wait!!

Lunch at poolside cafe. Beautiful setting, good lunch. Great atmosphere.

Our stay, was short but we will definitely be coming back! Gorgeous area and amazing staff, I have a gluten allergy and several others as well, they went above and beyond to make sure that I was safe during our dinner and breakfast.

Great place to stay! The staff is very friendly and the rooms were very clean. You have to remember it is a Ritz-Carlton so everything is first class but it is definitely NOT for the budget conscious traveler.

Great location and beautiful beach. The hotel is spacious, but not overly sprawled out where it feels like a trek to walk around to the shops and restaurants. The staff was very polite and professional. Great views from the patio and the rooms.

Been coming for the past 15 years. This year was much different possibly due to covid-19. Some of the staff wasnt as friendly. A few other things that just werent right but overall we semi-enjoyed our stay. Definitely was not the Ritz of old.

Love coming back to the Amelia Island Ritz! Staff are incredible and my wife and I want to take their beds home with us!! If you get a chance to try the breakfast buffet you will not be disappointed. Great ballroom and function space. Ive been doing an event here for 20 years and the attendees & I love coming back.

This Ritz-Carlton amazed my girlfriend and I from the moment we pulled in. From the black car service, to the incredible spa experience. Dinner at the Lobby Bar was excellent, as was lunch at Coast.Relaxation and rejuvenation can be found here with little effort.I assure you that a stay here will be no less than one would expect. If you have to choose a Ritz property in FL, this is it!

This Ritz Carlton is located in a residential area about two miles from the local restaurants. This hotel looks very much like other Ritzs built during the same era. Staff are welcoming and the common areas are nice. The hotel is on the beach behind some beautiful dunes. Some parts such as the showers need an update.

The room was spacious. There was a balcony that had ocean view. There are multiple places on site for food plus room service options. Indoor pool was hard to find. We really enjoyed the marshmallows at the fire pit on the beach. Very nice stay. The conference center was very accommodating for our event.

What a great hotel. Top notch as one expects from a Ritz property. The beach is clean and the restaurants are outstanding. We stayed here for two nights and will certainly be booking again when in the area!

I had an excellent stay in this beautiful oceanfront property accompanied by a very special daily wellness program. Congrats to the management ! Energize and recharge simply by walking on the beach....Sunrise experience, yoga, fitness, bike rides, golf course. To be highlighted the relaxing atmosphere all over the resort, the weather, activities, absolutely amazing and not to be missed the incredible food experience at the 5 diamond AAA Salt restaurant. The staff was extremely professional and very friendly. Definitely coming back soon !

Beautiful property tucked away in Amelia Island. The service is incredible, as expected from a Ritz Carlton. No shortage of things to do, this realy is an island oasis for relaxing.

Great service staff. Delightful Breakfast Buffet. Lovely family gathering. Enjoyed watching the Gopher Tortoise grazing on the beautiful grounds.

The entire staff at the Ritz were AMAZING !!! From the front desk, pool/beach to all the restaurants, everyone went above and beyond to make your stay excellent. The resort itself was okay. I was a little disappointed in the size of the pool area. It seemed very small for a resort this size.

The stay was absolutely lovely. The staff was so warm and welcoming and the view from almost every window was breathtaking. I went for a conference just for a night but wish I had booked myself some extra days to stay to enjoy it more. The food, especially the sushi, was amazing as were the cocktails. I will definitely be returning. This location is perfect for a romantic weekend getaway.

Had a very nice little getaway with the family for a few nights. The staff helped us be able to extend our stay for an extra night on a very busy weekend! Despite being caught in the craziness of the Concourse weekend, we were still treated very nicely and felt welcomed. The club lounge is highly recommended! Definitely makes the trip much better!!!

Great experience. Amazing upscale tiki bar over looking the ocean. Excellent food and outstanding cocktails!

Incredible service. Would class dining. Looking forward for to our return.

Great location for a conference meeting but dont expect any special treatment if you happen to be an elite member of Marriott Bonvoy and or Ritz Carlton Rewards without being asked to a pay higher rate than what was booked as part of any business group rate. The food at the Coast restaurant and catering was excellent. The staff lacks diversity but with one small exception were very warm and attentive.

Setup for a convention today. The experience was quick and easy. The space is beautiful. The Concourse has been happening for several years and the Ritz has hosted since day one. Thank you Ritz! Also I have posted a few photos of the collectibles we are selling at the Concourse.

It was beautiful and a lovely time! I would have liked tea or coffee at the spa and zen music in the lounging areas of the spa but overall excellent choice!

We had a really good time, but as others have stated recently, there were some pretty shocking service quality lapses. We came to this resort knowing that the rooms and facilities are a little out of date but expecting the service and experience to make up for it - they did in some regards and fell quite short in a large handful of irritating ways. Wed love to come back as this is a short trip for us, but well wait until we see the reviews reflect service improvements.

Beautiful facilities. Perfect weather. Great service.

Absolutely the most beautiful hotel on the ocean in Amelia Island, FL.Incredible, friendly staff. Rooms are gorgeous with beautiful sunrises seen off the balcony. The restaurants have great food, especially “The Salt” Restaurant. You have to try it, especially for a special occasion...you will not be disappointed! We enjoyed every moment there and cannot wait to go back.

It was a horrible stay at this hotel last week. We asked for and got a full refund and got out of there as soon as possible. I recommend do NOT stay at this hotel. The entire experience was bad.

Service extremely underwhelming- we felt like we were staying at a Residence Inn and not a luxury hotel. The staff in all of the outlets: Coast restaurant, in room dining, pool bar, towel service by the beach, etc. Treated us, the guest, like we were inconveniencing THEM by simply availing ourselves of the services offered. It also seemed like they were understaffed because everything seemed to take forever and it there was trash, used glassware in the lobby, and dirty linens all along the hallway on our floor. There was zero attention to detail- for example: my husband made a dinner reservation at Coast in person & when we checked in for our table they didn’t have our reservation, the server took at least 8 minutes to greet us & our food orders were incorrect. We decided to order room service for dessert because the restaurant experience was so bad- but they said they’d have to call us back because they were backed up and when they finally took our order and delivered the dessert- they only brought 2 sets of silverware even though we requested 3 and ordered 3 desserts.Before dinner, my husband went to the pool bar to get a couple of drinks for us before we headed to the beach and nobody acknowledged him until 5 or 6 mins after being there.Down by the beach where they have towels, there were 5 or 6 staff members busy socializing and we had to interrupt their conversations in order to find out about a few towels. They simply said “just help yourself”.I’m conclusion- I DO NOT recommend this property. Save yourselves the $1,000/ night rate and stay elsewhere.Bell service and valet- was the only saving grace!

I really enjoyed my stay at the Ritz in Amelia Island. The staff were polite and always made sure that my needs were met. The beds were very comfortable, and the views were great from each room! It truly is a resort - I didnt feel like I needed to leave the resort to make my experience better.

This has to be one of our absolute favorite hotels and vacation spots in the world. The location, service and amenities are first class and so conducive to a relaxing few days away from life’s hustle and bustle. We so enjoyed the ocean view suite and lazy hours relaxing on the balcony. Wonderful spa, pools and lounges ... and excellent cuisine, especially the breakfasts and dinners. Just wanted to stay longer ...

I go there every year for the Amelia Island concourse d’elegance. This is the great weekend, that the room rates skyrocket and bring out the best of the best as far as vehicles go.

Great gem of a hotel. Location, facilities, amenities, and on property restaurants truly makes this a fantastic Ritz to visit. What makes the hotel especially nice is the warm and friendly staff. Weve been to the hotel multiple times over the last 4 years and the level of consistency has been perfect. We highly recommend this Ritz.

My stay at Amelia Island was wonderful. We were there for a work function and everything was simply perfect. Id like to specifically call out Gina at the Lobby Bar. She was outstanding, attentive, remembered our names, orders, likes, etc. What a wonderful personality and made the stay even that much better. Gina was awesome!!!

This hotel has continued to get better, including a finely executed refurbishment which also involved upgrading the Coast Restaurant.The Salt restaurant serves superb fare.With the ability now to be able to be upgraded to suites, it’s even better.We love this hotel and stay there multiple times a year.

We visit this hotel frequently and are never disappointed. There are many great restaurants in the area but its hard to leave the property when you know the place you are staying has some of the best food and service anywhere. The new outdoor restaurant is going to add another fun place to eat.

Absolutely the best resort/hotel experience. As being a frequent hotel visitor its tough to get a five star. From the time we arrived to the time we left everything was perfect! Kudos to team Ritz!

Stayed here for a meeting that we attend almost every year. Love this place! The staff is exceptionally friendly and tries to anticipate and meet every need. The location is perfect and very relaxing. Fernandina Beach has great restaurants as well as nice shops.

The problem with Ritz Carlton service is that they set the bar too dang high. Despite those expectations, this property does well. It has a classic yet modern feel. Location is excellent. The property is so clean that you can eat off of it but no need because Salt is fantastic. Come for the beach but stay for the service from the Ladies and Gentleman of the Ritz.

This place seems to be having a severe staffing and consistency problems.Our group was pre-booked months ago, with itineraries for arrival known. We arrived around 3pm. 30 of our group didn’t get rooms until 10pm.The cleaning crews took at times until 7pm to service the room.The spa treatment was amazing. I highly recommended the ‘stress relief’ package.The staff that WAS there was very cool, though. They were always respectful and helpful.

We stayed at the Ritz for our wedding night. We were treated very well and had an awesome view of the ocean but for the money I would not stay again. The Omni down the street is less than half the price with a million other activities to keep you busy. There are also better option downtown for couples.

We stayed 2 nights here for Valentines Day and thoroughly enjoyed it. The first night we ordered room service for dinner. It was excellent ! The only restaurant we ate at was Coast for breakfast buffet. It too was excellent. The room was very clean and comfortable

Dream location and fantastic hotel! Service is the best thing- Antonio at the Front Desk gave us an unforgetable welcome and was amazing!The amenities are great for families. Pool area with heated options and indoor great for Winter. Beach was so beautiful. Great shelling area. Highly recommend

Lovely time. We brought our two daughters and golden retriever for a trip over winter break. They treated our dog Montego like family. The espresso machine was not functioning properly in our room and within minutes a silver tray with a French press was delivered by a cheery young woman. We had heard of this Ritz while staying at other properties and we were not disappointed.There are spaces along the beach to sit quietly and listen to the waves. The pace here is slow, and that is exactly what we were looking for. The Pub is a nice casual place if you are bringing kids. The other restaurants have very good food, along with the exceptional service you would expect. Above all else, the staff treats you like a person should be treated at any hotel. The staff we met were kind and accommodating.Highly recommended.

We decided to try this resort as it was close to our home in Florida. Upon arrival the staff were very welcoming and upon arriving in our club level room we were amazed at the gorgeous ocean view. We had the club level and it was amazing as were the staff. My husband I both very much enjoyed our stay but we both agreed that the hotel is in major need of a renovation from the bottom up. Especially the spa and pool areas.

5 stars for location and surroundings. 2 stars for them messing up our reservation and not having our room, even though it was booked and paid for, so it was a long wait to be placed.in a room instead of our original Suite booking.Spa treatments are phenomenal.Very expensive but worth a special treat. The beach is always clean. If you are lucky you will get to say hi to Freckles, if he comes up from the dunes.

Beautiful property and amazing staff. We arrived at 1 am, the overnight receptionist Ben could not have been more accommodating. We already have our next stay booked. Highly recommend.

Beautiful hotel in a picturesque location and great amenities. The service is outstanding and the food and drinks were excellent. A wonderful place to stay, but as it is a Ritz branded hotel, you do pay quite a premium for the rooms.

My stay at the Ritz-Carlton was amazing! From the point I showed up at the hotel until the time I left, I felt like I was treated like a Queen! The staff were so polite, the food was delicious and my room service was personalized beyond belief. I would totally recommend this property located close to the beach with friendly hotel services that will keep you coming back!

Our experience in this hotel was VERY DISAPPOINTING. Room service always forgot something. Food and drinks were mediocre. Nightly rate extremely overpriced. Rooms were not clean, very small, on the double bed rooms the size of the beds were full and not queen. Property looks outdated, pool was not heated. They do not supply the rooms with enough towels or toilet paper. The waiting time for the in room dining is about 45 mins. This is the worst and one of the most expensive Ritz-Carlton we have stayed at. Staff was friendly but service very slow. I do not recommend this specific Ritz-Carlton.

My wife and I stayed at the Ritz Carlton in the island as part of a conference I attended in the area. Location was convenient, scenic and relaxing. Staff was attentive the quality of service was extremely high. We enjoyed walks on the beach, an evening bonfire and excellent service at the Coast. Great place for an intimate reconnection.

We stayed at the Ritz for 3-day period as a mini-honeymoon. When we pulled up, the valets opened our doors, grabbed our 1/2 empty McDonalds cups and threw them in the trash, and began getting the bags from the rear while we checked in. The concierge knew it was our honeymoon and got us a room with an ocean view that had rose petals from the threshold to the living room - romantic. We tipped the bellboy generously and he serendipitously found a last-minute reservation for us for Salt - the best restaurant in Amelia Island conveniently located in the hotel. The hotel Spa was beautiful, the massage therapists were capable, and the spa staff were always tidying up and cleaning.Disaster struck our 3rd day when we saw a letter slid under our door from hotel management that a water line had burst that will force the city to shut off the water to the hotel to repair. The lobby was flooded with irritated guests, but the staff were patient and took time to convey the information that had, even the General Manager was in the lobby answering questions - that alone was a welcome surprise. All in all, the staff made the best of a situation that was out of their hands, and were commendable in handling rowdy guests.The only improvements I would like to see is a renovation on the rooms themselves. The fixtures, while clean, looked dated. Thats a cost-cutting measure Ive noticed from other Ritz-Carltons that occurred after the acquisition.

Awesome time! Great staff, cordial and humble. Food was great on the property was incredible. My wife and I had a great time. Went for our anniversary and will make it a yearly thing. I highly recommend giving it a visit.

When you travel to a Ritz-Carlton, you expect certain things. You expect that the service will be top shelf, the location will be top shelf, and the amenities will be top shelf. To best explain the Ritz-Carlton Amelia Island, you need a brand new level to install a shelf, because top shelf just doesnt describe the service, location and amenities you shall experience. Everyone from Amanda & Nora up front to Brittany and Rachel poolside, to the countless back room support team all work in concert to deliver an amazing on site experience. The restaurants are wonderful as is the in-room dining. The location is a perfect distance from where you want to be and where you want to go. The views, as this picture shows, are perfect. And the attention to detail is always the trademark of Ritz-Carlton. In a word, Go. Book your trip, then get ready for an experience that you will long to return to, the moment you leave.

We enjoyed a wonderful stay during Thanksgiving with family and friends. It was the first time weve ever traveled and not been home for the holiday. The hotel and her staff made everything perfect and magical and its a tradition well definitely repeat again. As usual while every staff member was a delight the amazing Nora Lee in Guest Relations is a true star.

Stayed here for five nights in February 2020 while on vacation with the wife. We used Bonvoy points. The hotel is an easy half hour drive from JAX. We really liked this hotel, in spite of the weather, which was cool during our stay. Upon check in we were offered a choice of a regular king room on a high floor, which is my usual preference, or a renovated first floor king room with a fire table/pit. We chose the fire table. We used the fire table a couple of times and it was nice. The room was very quiet - we didnt hear a thing at night. The Coast restaurant has a counter for take- out items and we stopped here each morning to get coffee, croissants and oatmeal for breakfast - we prefer this to a big, sit-down breakfast. We also ate at Coast for lunch several times. Nice restaurant. Try the excellent fish chowder. We did not eat at Salt. We ate sushi at the lobby bar one night and it was disappointing. The sushi rolls were not great - way too much mayo and goop drowning out the fish. Wifey took several fitness classes and loved them. I did the tennis clinics on Friday, Saturday and Sunday - they were terrific. John Watson is a fabulous tennis instructor - he really helped me - highly recommend. Thanks John! Shout out to the very nice woman at the concierge desk who helped arrange my tennis. We sat out by the pool despite the cool weather and it was nice. Lots of lounge chairs, towels and regular visits from wait staff asking if we needed drinks or food. Will be nicer once they finish construction of the new poolside restaurant next month. The beach is beautiful - so wide and clean. Wifey and I enjoyed walking on the beach - very nice. Bonus: watched a rocket launch from Cape Canaveral one night - awesome. Our room was very nice - very comfortable. Staff throughout the hotel were outstanding - helpful, polite, friendly. You can just tell that this is a very well run hotel with a motivated, well-trained staff. Almost without exception, if a staff member passed me in the hall they smiled and said good morning.. We were constantly offered cold bottles of water all over the hotel - so nice. Really makes a big difference in the guest experience. Great restaurants 15 minutes away in Fernandina Beach. Great hotel.

Exactly what you would expect from a Ritz Carlton hotel. Very nice and upscale hotel with nice little shops and great views. Large pool area if youd rather stay off the beach.

My husband and I did an overnight stay at the Ritz Amelia Island while my inlaws watched our 1 year old son. The entire experience was magical. Our front-desk attendant upon check-in, Deadre, set the bar for a personalized, wonderful experience. It was clear that the staff wanted to do all they can to ensure all our wishes were taken care of. I highly recommend this hotel and look forward to staying there again in the future! While we traveled there as a couple, I was blown away by all the family-friendly activities. Great for all!

Great Hotel located rught on the beach on Amelia Island. The Ritz-Carlton offers all of the amenities you would expect. There are several pools and the Spa is quite large and offees a varity of treatments. Great way to spend a get-away weekend.

We had a wonderful time during our stay. The beaches and grounds were immaculate and very accommodating to our doggies.The shops were fun and we even purchased a very wonderful piece of art or craft.The food was great and timely.The only small gripe, was that the shower was a bit moldy and the furnishings in our suite were a but scarce and old. Small price to pay. Would come again Because the staff, grounds, and interior of resort were five star.

What a fantastic resort!! The shops are fun, the food options are fabulous and the staff are incredible! I have been to only a few places where the staff is so friendly and helpful. This Ritz-Carlton makes you feel like you belong there. It is a great place for conferences and meetings, too.

I read the poor reviews from the last few weeks and still gave this Ritz a chance. Unfortunately I was let down. I can not justify spending this amount for the level of service that was provided. I will spare some of the details but Valet and Coast staff were not friendly, nor did we receive 5 diamond level service in my opinion. Maybe I was expecting more for $750 per night, $29 per day Valet, and $35 in resort fees.From valet telling us to go get our car from the line up (instead of it being pulled around) to being ignored for 10 mins at Coast (we walked out, they seemed a bit stretched at 10:00am on ThursdayOutdoors seating).I was not pleased with the first impression. So, personally I can not return for this level of service vs the price paid.

I found it pricy for a simple hotel room. The service is very good, but I find it shameful, they cannot feed their patrons as dining facilities are very limited space, and few to choose from. So you can stay, but you have to go elseware to eat. Not a very good plan. For the price of admission, I would expect better.

My family completed a week long stay at the Ritz Carlton Amelia Island as the COVID-19 outbreak was taking hold across the country. The staff and management of the hotel provided the excellent service we have come to expect from this hotel during our many visits even though many were facing significant personal hardships as a result of the business impacts from COVID-19. This is a testament to the quality of the staff and management of this hotel.

The property was absolutely beautiful, along with the hotel. It was also great that there are five different options for eating right at the hotel. You essentially do not even need to leave the property if you choose not to.

I recently had to attend a corporate conference at this hotel and I was quite impressed. I dislike being away from home in hotels but this is one I would do again. I highly recommend it. Everything was absolutely fabulous from scenery, to dining, to customer service, and amenities. This would be a nice stay for any occasion. Worth the trip.

While Ive stayed and dined at this property as a local, yesterday when we stopped in to grab a drink and some small bites at the bar, we were turned away. The valet stated that management has been getting on to them about allowing people at the hotel who are not staying on the property or visiting someone on the property. I am guessing this is due to COVID-19 concerns. If youre local, I wouldnt stop in until the pandemic crisis is over as you are not welcome. I give two stars because the valet was honest and graceful, even though he had to do his job and turn us away.

Stayed on property a few months ago and aside from the location, the service and attentiveness were lacking for that of a RC property. Rooms were small and in need of a refreshed look. The feature restaurant, Salt, had a poor showing for dinner, ultimately blowing the whole meal with shaky service and a scallop dish with sand and grit still present. The saving grace is the Lobby Bar, which had excellent service and very good drinks, albeit at a premium price. For this reason only, we decided to return to the property this past Friday to visit the Lobby Bar for some sushi and a cocktail. Unfortunately, we never made it past the confines of our car, as we were greeted by valet with a host of questions about the reason for our visit. When it was determined that we were local residents attempting to patronize the food and drink establishments, we were told that management was not allowing non-hotel guests onto the property. I believe that it is in rather poor taste and very much unlike other RC properties standards that management has delegated this filter of sorts to the valet. No indications of this policy were referenced on the website. It is also somewhat insulting to local residents to shoo us away from the property, claiming COVID concerns, all the while there is a steady stream of guests arriving from all over the country, often from states with extreme levels of positive cases (judging from the license plates we saw at the front entrance, cough cough, New York). You cant have it both ways; you cant claim youre trying to keep people safe by running off locals while you funnel in families of tourists from all corners of the world to your hotel rooms and allow them to co-mingle with one another. As a Marriott elite, I have watched this brand shrivel into a pruned shadow of its former self with each passing year since the Starwood/Marriott merger. This particular property falls under the category of Luxury Only in Price. With that said, congratulations RC Amelia Management, for running off a Platinum elite by shamefully delegating your responsibility of upholding your policies (however nonsensical they may be) to the poor college-aged valet employees. Ill spare them the trouble and be sure to let everyone else who lives on the Island know they arent welcome and neither are their hard-earned dollars.

We were here for a celebration for Allstate employees last week. We Had a really great time. Room was nice and clean. Grounds were well maintained. Room service was on point! Everyone was really nice. From the front desk to the guys getting ur car, They did Everything to make sure our stay was enjoyable!! They had a really nice firework show as well. Lots of places to eat in the area and @the hotel. Nice little quiet town. Would definitely recommend this hotel.

The service is exceptional, from anticipating our needs to genuine sincerity, it was a nice change from what you typically find in the hospitality industry. For us it is a close getaway and a nice treat with excellent amenities, great golf but most importantly service that is a cut above. We have stayed several times the past few years and we look forward to our return!

The Ritz-Carlton on Amelia Island is beautiful hotel at scenic location offering abundant amenities. The food in restaurants is on the level of some of the best restaurants in the world. All of the amenities are only surpassed by impeccable service from the hotel staff. Unimposing, helpful, graciously kind and very knowledgeable are just a few words I have for everyone: from the bell service, via restaurant and bar, concierge and reception desk, to in-room-dining and housekeeping service. Thank you all. You made my stay an absolutely enjoyable experience and I am looking forward to visiting again.

Great location. When you stay at a place like this you expect to spend some money. This place takes it to a whole new level. Used the cork screw that was sitting on top of a table next to the ice bucket to open a bottle of wine we had been saving to celebrate. Not really thinking much about this action. Placed the cork screw back where I found it and enjoyed the rest of my stay. Found a charge for 8.00-9.00 for corkscrew on the bill. When called asking about the charge laughing as I thought this was a joke. i explained that we didn’t take the corkscrew we simply used it and returned it to its location next to the ice bucket. We were told that this was a legit charge and was no joke. Wow!

Absolutely gorgeous resort. Glad we are staying here for the week! Great views and great for families. Very secluded beach.