Very poor customer service to say the least. I ordered a black storm clownfish that came dead on arrival. It was very small and presumably died from the stress of shipping given its small size. I sent an email out right away with picture and got no response. I sent a second email and got no response. I called and a woman took my information, said she could see that I sent emails, and would send her own email to the owner to get back to me. She said they were very busy from an event and would get back to me. No response. I get that certain stores do not have DOA policies but at least get back to your customers.
Ive been ordering from these guys since they introduced Quantum Products the road has been a bit bumpy. They claim if you order by 3:30 EST theyll ship the same day, my last 2 orders Ive had to contact them about when my order might ship out. My overall experience lately has been mediocre at best with the shipping!! I sure hope this improves with future orders or have to take my business elsewhere!!
The owner is very knowledgeable about the fish and products that he sells. he also has a great selection of fish and a bunch of corals. Very friendly people that work alongside the owner and just great business overall.
The owners and employees are knowledgeable, friendly and willing to help with any questions that you have. Great service.
Extremely friendly and helpful staff. A little on the small side but a good selection of equipment. Marine aquariums only. Ordered some livestock for a terrific price. Excellent selection of Coral frags.
Top Notch Sales & Customer Service.
Great place with tons of nice corals and everything else you need to reef.
Very few fish, the ones that were there looked skinny. There were no lights over the fish only tanks, making it hard to see what was inside. Same coral as every other store. The dry goods were kind of random. None of the major lines were well stocked. Overall not the worst fish store but I would recommend a different place instead of this one.
Matt is the best for helping you out
Just left there didnt stay maybe 5 min was In a rush didnt have time to talk to anyone but from what I could see this is DEFINITELY THE GO TO PLACE FOR SALT WATER!!!
Great service and selection of corals and equipment. Scott was great answering all our questions and showing us around.
Friendly knowledgeable people. And big inventory. Been around for years. also is a dealer for quite a few brands/items for other stores.
Great place great people fair prices
Scott was very nice and knowledgeable. I had been to multiple saltwater stores around the Columbia area trying to find a filefish to handle an aiptasia problem but no one had one including him unfortunately. He was much more interested in helping me find a solution to my issue then anyone else I had talked to. This fish was an important Father’s Day gift. He suggested an alternative fish that was much prettier and is doing a great job cleaning up the tank! His pricing was also more fair then anyone else’s I had looked at and I was very happy to do business with him. Thanks Scott you are the fish man!
5star experience at Aquarium Specialty today. Worth the drive from Charleston. Matt is awesome!
Awesome service! My two new flurry clowns are wonderful, very healthy and happy in their new home. Great prices, service was excellent, and fish are great! Would definitely recommend for all your fishy needs.
Great store for the reef aquarium enthusiast! Huge selection of corals and they have a warehouse full of just about any supplies you might need.
Excellent shop. Great selection of corals and equipment. Very knowledgeable and super friendly staff.
Very nice corals and fish, a large selection of top brand dry goods, and great prices! Scott and Matt were very helpful and knowledgable. (Hint - be sure to check out their website and Facebook auction page for specials!)
I had a great experience here. They sell all kinds of fish and corals. The staff was very friendly and they have a ton of inventory. I went in to have someone inspect my aquarium and he did a great job.
The owner was very nice and very knowledgeable also took the time to show me around. Great coral selection and very reasonably priced, next time I am planning on buying a bunch of frags.
Very clean local fish Store, with amazing live stock, and a bunch of. dry goods with ELOS aquarium in stock
A VERY HELPFUL AND INFORMATIVE STORE, I WAS A LITTLE CONFUSED WHY TANK WAS OVERFLOWING AND PRETTY MUCH IN A BAD SITUATION. SCOTT AND DANE WERE ABSOLUTELY TERRIFIC. THEY TOLD ME I NEEDED A CHECK VALVE, A SIMPLE INEXPENSIVE FIX. SAVED MY FLOORS AND MY TANK. THIS IS A GREAT PLACE. I AM SO GREATFUL FOR THEIR HELP AND KIND CUSTOMER SERVICE. IF YOU NEED ANYTHING FOR YOUR AQUARIUM OR JUST INFORMATION ON WHAT TO DO IF YOUR HAVING A ISSUE GO SEE SCOTT SAND DANE AT AQUARIUM SPECIALTY
Cool place, unfortunately I dont have a salt water tank, because this guy has some of the most amazing fish and coral. Definitely knows his stuff. Looking for salt water, I would definitely start here.
My go to place for my reef tank needs. Scott and Dane are both super nice and helpful. Good selection on corals and great prices.
Large selection of very nice corals and dry goods. They have everything you would need for your reef tank. Excellent customer service as well. Definitely make a trip next time your in the area.
Friendly and very helpful.
Always enjoy coming in and looking around and staff is extremely knowledgeable and helpful. Prices are good and fair. I shop here about once a week. Aquarium Specailty in my opinion is the best LFS in the columbia area. I always enjoy the conversations with everyone here. I dont feel like a customer I feel like a part of the Aquarium Specialty Family. Thanks for making me feel welcome in your buisness and look forward to doing buisness here for many years to come.
Very clean store with an amazing staff that can answer about any question you have. They have everything you need to set up a aquarium. They also have the best prices around. A+
Had the opportunity to come to the store and for sure will be going back. Dane was super helpful, and I learned a ton. Thanks again.
Ask for Winston, hes always happy to great you
Aquarium Specialty both as a brick and mortar store and as a eCommerce website literally carry anything you could ever need as a hobbyist. Customer service is always top notch and shipping is always lightning fast. For those that dont know they now have livestock again at their location as some of the other reviewers mentioned. All of the items are awesome, and they have some fantastic SPS colonies and frags. Be sure to check them out if you are in town. You wont be disappointed!
I walked in and as soon as I got in the door Dane asked if I needed any assistance. This is quite rare for aquatic shops (as I have been to quite a few). He explained everything thoroughly to where I could understand. He even went as far to shed light on his personal experiences on some of the products they carry. Not that he was saying they were horrible, but that he has used better. Dane, also didn’t suggest anything extremely expensive either (which is also a rare occurrence). The owner of the business even came out and spoke with me for a few minutes as well. I highly recommend this aquatic shop to any one who is interested in the hobby (amateur to expert). The prices are competitive with other shops in the area.
Well established Aquarium store. 1st visit into the shop and I was amazed at their display tanks and the amount of stock they have on hand in store. Will be making another visit to this shop again.
Great place to pick up high quality saltwater equipment and supplies! Excited to see their new livestock section soon.
I have visited this store twice. The first visit I was told a particular coral was $50 prior to being told it wasnt for sale by another employee, it was for grow out.Today I received the rudest comment ever from Scott (the president). A shopping customer should never be told to be respective and conscious of an employees time because you all had a lot to do for black Friday. Seriously? This is the closest LFS to my house but I will not be a returning customer.
The owner and team really know their stuff... Go check this place out you will not be disappointed!
The employees there are sooo nice... and helpful i cant wait to get more stuff
Lots of aquarium parts in stock ready to buy
Nice store very clean, very nice, knowledgeable, and helpful staff, keep in mind this isnt a fish store but a supply store made towards saltwater aquariums, however, some supplies (like substrate) can be purchased there.
Easily the best stop for livestock and dry goods in the Columbia metro. Great selection of super healthy and vibrant corals.
Great prices, great selection of dry goods and livestock. Definately worth the visit.
Great store. Staff very helpful. Great selection of coral.
Cool stuff found here
Knowledgeable staff, carefully curated selection, personal service
Nice layout, excellent customer service!
Great service!