My partner and I took our piece (David Hockney lithographic exhibition poster, edition of 500) to the frameshop and will never be returning. They not only failed to effectively communicate with us and deliver within their time frame, they irreversibly damaged our piece and did not mention a thing about it. We found out when we went to pick the piece up. No one met us when we picked it up, we were just given a door code and instructed to go in and grab it. We thought that odd and unprofessional, but looking back, it was probably intentional because they knew it was damaged and did not want to be there when we found out. Not only did they tear the piece, it appears they tried to disguise it with a touch-up paint job. Damaging ones piece of art and owning up to it is one thing, but damaging it, trying to cover it up and not mentioning anything about it? Highly unprofessional. You just dont do that to a piece of someones art, the value of the piece has taken a serious hit. We reached back out hoping theyd offer to remedy the situation and they said, lets address it asap - its now been a week since they said that and there has been no further communication. If you have a piece you really care about, Id seek a more professional, reputable business.

Been known to steal artists work and say it’s their original content. My street artist friend has been a stencil artist for a really long time and it’s his living. This shop is taking good out of his mouth. It’s a shame places cannot make original content anymore. Rich did this piece a year before the shop posted an image of their copy.

Jake and his team did a tremendous job making a reclaimed wood mount for a deer skull and a shadow box for pheasant feathers. Their attention to detail is unparalleled. I would recommend them to anyone looking to frame something special!

Ive had 3 frames done here. I had an no idea of how I wanted them framed. The guys at the shop were awesome. I chose two of the frames myself and told them to be creative with the third. The third print is my favorite! I love the reclaimed barn wood

I brought a photograph here for framing after meeting the guys at Second Sunday on Main. Their storefront has many great examples of their custom, solid-wood framing for inspiration.I had a vision for my piece that I communicated to them and trusted that they would come up with the perfect combination of wood, stain, and mat to realize it. A little under a week later, it was ready. They knocked it out of the park.The pricing was very reasonable for a solid-wood frame, UV glass, and mat.

My wife and I were looking for a last minute frame for Christmas to house a piece of art she had worked on for a gift. We had seen the work Frameshop had done and were impressed.We stopped in the day before Festivus as our gift exchange was on the special holiday. We were promptly greeted by Ethan as soon as we walked in and told about the normal process of the two week turnaround. Instead of dismissing us to look for other immediate options, Ethan walked us to the back to look for a creative solution for our piece.He worked after hours to have our picture framed and ready that evening.We were completely blown away by the willingness to go above and beyond to help us out.This was more than a 5 star experience, i’d give it 10 stars if I could. The frame job (5 stars) + the customer service (5 stars) = 10 stars.Frameshop is a bright light in our city. Also, I’ve never reviewed anything, but this experience compelled me to do so.

I have been a neighbor to frameshop for their entire existence. It takes one look around their showroom to know that these gentleman know how to make your piece look phenomenal. They put the art back into the framing industry, and it is truly exceptional.Whether you are looking to frame your masterpiece or just walking by, it is worth your time to stop in. Their front showroom is always changing, as all recently framed artwork gets hung as it awaits pick-up.

Amazing! Had a piece done at the Hyde Park 2707 Observatory Ave location and it came out amazing. Cost effective and they will go the extra mile for you.

In July of 2016 I brought a small poster to have dry mounted and framed, and the experience was not great on my end. Im a pretty passive, forgiving guy in general when it comes to restaurants, shops, etcetera, but over a whole year later I have decided Im still salty about my experience.A coworker of mine has a relative that works at Frameshop, so I was comfortable with the recommendation. I took the poster (which came folded) in for the frame job and dry mounting. I knew that dry mounting was irreversible and understood it couldn’t be undone, but I was fine with that because I assumed I’d be pleased with the result and that it would be a great way to preserve and display it… I pick my poster up after some confusion because I was entered into the system as Nathan rather than my proper name, David. No biggie though. Then I take it home, unwrap it, and inspect it. The frame was fine, but the poster’s creases were still very pronounced and there was a protruding bump of an irregular and pointy shape under the poster itself and toward the bottom. Some piece of debris was under the poster when it was mounted. I was told I could bring it in to have another round done to try to eliminate the creases and “air bubble”, so I did. When I came to pick it up again there was a corn hole game going on outside, and I got the sense that I was an annoyance by pulling the associate from the game. When the poster was brought out to me I inspected it and it looked no different at all. I tried to politely express my frustration, but was met with a quick smackdown retort of how I had unrealistic expectations for the product and how he remembered exactly what the poster looked like before the first mounting and this second one (if it happened) and he tried to tell me that it looked “a lot better” than it did before. I mean, really though dude? You’re trying to tell me that this poster I love and have ogled again and again is something that you are more familiar with than I am? You’re going to tell me to my face that my expectations are unrealistic and that I don’t know the piece I brought into your shop as well as you somehow do? Come on now! And to be honest, the unrealistic expectations bit was upsetting because I’ve seen dry mounted work where the creases are real close to unnoticeable, but with my finished product it looks almost like the unfolded poster was just slipped into a frame without the creases being properly pressed out. Also, to reiterate this awful detail, some sort of debris was pressed beneath the poster and I’m convinced that it is not a mere air bubble as the associate I’ve previously mentioned so bluntly informed me.I’m on a college budget, so getting something done at this shop was a treat to myself and I wanted to take my specialty poster to someplace special rather than a chain. Not only was I disappointed in the product, but I never received a single apology. To be honest, despite my lack of satisfaction with the piece, I doubt I’d be doing this write up if it weren’t for the rude treatment. Even if you think that a customer is a crazy space cadet with loose screws, apologizing to them for their negative experience is supposed to be one of the customer service basics, right?I liked the bird in the lobby though. He/She would be the only silver lining to my experience.