Me and my friends had so much fun. We won plushies and anime figures. Had a good laugh with the manager(helped me win) and the employees “helped” reset the claw machines so I could win. I can’t wait to go back. The grand opening had me so hyped up. I even yelled “profesional” after winning. (The manager helped) Go check them out, you’ll love the new foreign games, the bowling, karaoke, and food. Will definitely come next weekend.

Extremely uncoordinated staff team. I showed up the first day of the opening for the Burbank location with a group of ten people or so. The arcade was okay but the staff designating which customers were in line to get their own personal bowling lane was very unorganized. My group had to wait over an hour and thirty minutes due to misunderstanding by the staff and miscommunication. Upon finally arriving to our bowling lane, it wasnt big enough for our group and the group next to us was just as big. The staff proceeded to attempt to move us to two lanes for our group but ended up assigning a different group to those two lanes and ended up miscommunicating again. We then wanted a refund and in which we did get and never got our vouchers. It is now April and I have been recharged my refund that was issued back in February.tl;dr - Unprofessional and unorganized staff at conflict resolving.

Can’t wait for grand opening on the 14th!

Round 1 needs to get this kaiba figure