Ive been going here for the past 10 years and their customer service is always top notch. They have always had a wide selection of items and very knowledgeable staff. I understand not everyone gets this experience but it has always been great for me its always good to know beforehand what youre shopping for but the staff makes you feel comfortable to just look around. 5/5

Very catering to woman and couples. Not to single men, very poor and small selection for single men. Staff is helpful though.

I was bored one day and needed to kill time so I thought I’d stop in for a bit. I was greeted at the door told if I had any questions just ask. After awhile of being lost in the store a lady named Hope showed me a few toys she was super knowledgeable about the toys. I ended up getting the sync considering my husband is always gone training it was the perfect toy for us. I definitely recommend this place and the staff was just above par! The outside isn’t the nicest but don’t let it fool you it’s a nice store and a lot cleaner than the last time I went in a year ago!

Highly recommend when in anchorage! Staff is super informative. Hope was amazing at making me feel comfortable! Definitely will be back!

Don’t judge a book by its looks! This place is a hidden gem. Immediately greeted by the staff, felt welcomed. Definitely go by and ask for Hope she’s the nicest person ever and had tons of information on the products I almost spent my whole check in there.

Truth be told, never judge a book by its cover. So true here. Walking up, it doesn’t look like much on the outside. The amazing is on the inside. I did a whirlwind tour of the lingerie and adult shops in Anchorage. This one tops the list for sure.Visually appealing. The store was well laid out and very bright. Items were sorted into like groups so it was easy to look around. It is large and has the largest selection by far. I found more items there than I saw elsewhere.The two reps greeted me and welcomed me to ask questions. It was a relaxed atmosphere to shop. Would I recommend? Absolutely yes!!

I wAs very pleased with the staff and all the nice stuff that they have n there i got more than i was looking for but i left happy and went home and o yea we enjoyed our toys n new clothes !

The Employees are kinda rude and everything is over priced, for the quality!

Probably the most unsanitary loud disruptive adult store I’ve been in it was a very uncomfortable experience and will now order stuff online I vow to never walk into this building and tell everyone I know how overpriced it is

I have to eat crow with this one.Originally I rated them 1 star for a bad encounter with a return attempt.It took corporate intervention and almost a month but the issue was corrected and then some .My item was fully refunded and then like I knew would happen I returned to the location to spend it again.Best selection intown for BDSM gear and toys that I have found. Like if there is a better option please let me know.Prices for most things are usually within a dollar of Amazon and much cheaper than the other locations in town .And the staff was friendly, polite, and belpfull as alwaysThank you castle for fixing the problem for me so I can continue being a happy customer.4 star instead of 5 because of the month it took to resolve the complaint .

Really knowledgeable, nice and helpful staff. I always have a great experience when I go there. I am always greeted by name and they always suggest things for me to purchase. Love it there! Keep up the good work and I will keep coming back. ;)

Veronica was extremely helpful and knowledgeable about all products. My boyfriend and I are not the most acquainted in this department, so it was nice to have someone help us out without making us feel belittled. Before our purchases, she explained to us how to clean our new toys and opened each one to make sure all settings worked fine. I know theyre supposed to do this, but usually we just get someone who turns it on and off and sends us on our way. She even offered to give us a call when an item comes in that we were searching for.We always have good customer service, but Veronica went above and beyond. Well worth the stop if youre in Anchorage and enjoy going to adult stores. Definitely expensive but thats expected in Alaska; they also do not accept refunds of any sort. I am quite partial to that policy, as I dont know if I would want to risk getting a preowned toy or lingerie set.Bonus is they give a 15% off military discount - whoever is paying just needs to have a valid ID.

This place is like a museum of sex toys! And the staff is super friendly and informative. I liked everything about the experience. However, I noticed that all of the photos decorating the store were of Caucasian people with similar body types. The wall art needs more diversity!

Definitely have changed over recent years. They may be close to out growing that little building but their staff has certainly gotten better in caliber. My last visit may have been more educational than i had expected. Some of the new toys on the market are something else entirely.

They are very helpful .Just wish they had a better selection of mens thongs and sexy jockstraps.But love the store. Wish they could have kept the one open up here in Wasilla AK.

Biggest and nicest adult store Ive been to. No joke. These guys had people of all race and orientation inside to assist and they did an awesome job. Must see this place when you come to anchorage. 15%mil discount too yay.

Found everything we needed, one stop shopping I thought. Ladies behind tha desk were very helpful and friendly shoppers.

Low quality items sold at a high price

Purchased lingerie that was already broken unaltered inworn and and cannot return. Spent like $80 and cannot return them. Would not recommend buying any lingerie there

Always so helpful and knowledgeable without making you feel like you are being stalked.

Think waiting electricity to come on do know no other place in anchorage drove around waiting

Went in today the guy working was so rude and not very good customer service, made me feel very un comfortable! Will not be returning anytime soon

If I could give a zero star I would because that’s what this place deserves.

Very friendly and informative

A bit overpriced, but to be expected in Alaska. Very friendly and knowledgeable staff.

Big selection. Excellent customer service!

The worst customer service I have ever experienced in my entire life.